Frequently Asked Questions
Everything you need to know about your spa and salon supplies.
What is the typical shipping timeframe for professional equipment?
Most in-stock professional equipment ships within 3-5 business days. Larger furniture items may require freight shipping, which typically takes 7-10 business days depending on your location.
Do you offer wholesale pricing for licensed professionals?
Yes, we specialize in serving the professional beauty industry. Once your professional account is verified with a valid license, you will have access to exclusive wholesale pricing and bulk discounts.
What is your return policy for beauty products and tools?
Unopened and unused products can be returned within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns on opened skincare, cosmetics, or used professional tools.
Can I track my order once it has been placed?
Absolutely. Once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide educational resources for the products you sell?
Yes, Universal Companies is committed to professional growth. We offer a variety of online protocols, safety data sheets (SDS), and instructional webinars to help you master new treatments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options for large equipment purchases through our third-party partners.